2023年铁路客服的工作职责_铁路客服岗位职责_铁路客服职责及工作内容
铁路客服工作职责描述范本,铁路客服招聘条件要求会做什么,应聘铁路客服需要做什么工作
铁路客服需要做什么工作
铁路客服工作职责
岗位职责：
-AcceptbookingfromcustomeroroverseasKuehne+Nagel.
-BookingwithRailwaycarrierorsubcontractortomakesuredeparturetimely
-Oncegettingbookingconfirmationshippingorderfromcarrier/subcontractor,thenarrangelocalhandling.
-Communicatewithsubcontractorforstuffing,customsclearance,pickupissue.
-Providecheckinglisttocustomerforchargeconfirmation.
-MakesureCIEL(ComputerIntegratedExternalLogistics)statuscorrectlyinput.
-Makesuretoreverte-mailtointernalorexternalwithin24hours.
-CustomerServicewillinputcostsheettohandovertoDocumentationforfurtherhandling.
-CustomerServicewillaccruecostcorrectlyinCIEL&SALOGandissuecorrectprofitshare/losssharetooverseas.
-CustomerServicewilldofileclosinginmonthend.
-Otherissuesnominatedbydepartmentmanager
任职要求：
-BachelordegreemajoredinLogisticsorrelated;
-Atleast2~5yearsinSeaLogisticsand2yearsOverlandexperienceisaplus
-CustomerOrientatedincludingissueandcomplaintresolution
-Understandingofexport+importproceduresandfreightforwardingknowledge
-ExcellentTelephoneandEmailManner
-Problemsolvingandanalyticalskills
-GoodatEnglish